Customer Service

Customer Service

Effective date: January 1st, 2021

There is no such thing as a dumb question! Our friendly Customer Service team will help you out in any way we can before and after you make a purchase from Newco, Inc.

Contact us!

Closed on: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving Day, and Christmas Day.

Our Office Hours Are:
Monday – Friday: 8am – 5pm EST

 

Viewing Orders:

To view order history, track orders, create wish lists and write user reviews, consider creating an account with newcoinc.com. While it is not necessary to create an account to make a purchase, we highly recommend doing so to take advantage of all the new features available.

 

Privacy Policy:

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Read our full Privacy Policy.

 

Security Policy:

Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

 

Electronic Contracts:

With respect to orders placed through the newcoinc.com website, Purchaser acknowledges that: (a) placement of the order through electronic means signifies Purchaser’s assent to place an order with the newcoinc.com website that is accepted by the successful processing by the newcoinc.com system of the order; (b) the typing by Purchaser of his or her name when requested to do so by the newcoinc.com website constitutes a signature to such contract; and (c) Buyer has the full authority to enter into the contract for such entity, and such grant of authority was indicated by Purchaser through placement of an order on the newcoinc.com website.

 

Shipping:

All orders are delivered via FedEx. Our shipping rates are calculated using a real-time connection to FedEx. That means what you see is what it costs to deliver your supplies.

All sales are F.O.B. shipping point unless otherwise agreed upon. Title to merchandise will transfer to Purchaser upon delivery to the carrier. Orders will be shipped via FedEx. Handling and insurance charges will be included in freight charges.

Responsibility for loss or damage in transit rests with the carrier. Newco, Inc. will cooperate in providing all needed information for processing claims to the carrier.

 

Returns & Replacements:

Newco, Inc. will facilitate return of merchandise for exchange or credit within 30-days from the date of original shipment. Please contact the sales department to receive a return authorization number. The items returned shall be regular catalog items. No special orders items can be returned. Returns are subject to inspection and must be in new saleable condition, or credit will not be allowed. Return merchandise must be properly repackaged, along with all accessories, certifications, and documentation. All freight charges and any customs clearance charges, duties and any other related charges associated with return merchandise are the responsibility of Customer. Freight collect shipments will be refused. Return shipments must be made in a timely manner and received by Newco, Inc. within a 30-day period after the issuance of a return authorization, or credit will not be allowed.

All returns are to be sent to:

Newco, Inc.
121 Aberdeen Dr.
Florence, SC 29501

 

Payment Methods:

We accept Visa, MasterCard, Discover or American Express. No CODs. Company purchase orders must be paid in advance. Orders will not be shipped until payment is received. VISA, MasterCard and American Express payment shall be subject to the fees, charges, rules and regulations of Customer’s credit card processor. Newco, Inc. disclaims all responsibility and liability for credit card payment issues.

 

Product Information:

Newco, Inc.’s ability to keep product information accurate and up-to-date is limited by Suppliers, manufacturers and other industry sources ability to provide product information. THEREFORE, Newco, Inc. MAKES NO WARRANTIES, EXPRESS OR IMPLIED AS TO THE ACCURACY OF THE CATALOG DATA.

 

Warranty Disclaimer:

NO WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN EXPRESSLY SET FORTH HEREIN IS MADE OR AUTHORIZED BY Newco, Inc. Newco, Inc. DISCLAIMS ANY AND ALL LIABILITY FOR PRODUCT DEFECT CLAIMS. Newco, Inc. DOES NOT EXPRESS OR IMPLY A WARRANTY THAT Newco, Inc. IS MERCHANTABLE OR FIT FOR A PARTICULAR PURPOSE. Newco, Inc. DOES NOT MANUFACTURE THE PRODUCTS NOR PROVIDE THE SERVICES OFFERED BY THE SUPPLIERS. IN ADDITION, Newco, Inc. DOES NOT PROVIDE ANY WARRANTY CONCERNING THE OFFERED PRODUCTS AND/OR SERVICES.

 

Availability:

Availability is subject to change at any time. NDT Supply.com business makes no representations or warranties regarding the accuracy of this data.

 

Force Majeure:

Newco, Inc. shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, service interruptions, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war risks, shortages, inability to procure or ship product or obtain permits and licenses, supplies or raw materials, or any other circumstances or causes beyond the control of Newco, Inc. in the conduct of its business.

 

Modification of Terms:

Newco, Inc.’s acceptance of any order is subject to Purchaser’s assent to all of the terms and conditions set forth herein, and Purchaser’s assent to these terms and conditions shall be presumed from Purchaser’s placement of an order using the newcoinc.com system, or from Purchaser’s acceptance of all or any part of the goods or services ordered. All other contrary terms and conditions are expressly rejected, and no addition or modification of terms and conditions shall be binding upon Newco, Inc. unless agreed to by Newco, Inc. in writing.

 

Trademarks & Copyrights:

Purchaser acknowledges that it has no right, title or interest in the trademarks or copyrights in the products, and Purchaser covenants that it will take no action to register or otherwise interfere with such rights.

 

Complete Agreement:

The terms and conditions in the newcoinc.com website contained herein, including forms, acknowledgments, quotations, invoices and sales terms and conditions, are incorporated herein by reference and constitute the entire and exclusive agreement between Purchaser and Newco, Inc.

 

Separability:

If any provision of these Terms of Purchase shall be deemed illegal or unenforceable, such illegality or unenforceability shall not affect the validity and enforceability of any other legal provisions hereof which together shall then be construed as if such illegal and unenforceable provision or provisions had not been inserted herein, unless such illegality or unenforceability shall destroy the underlying business purpose of these Terms of Purchase.

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